The sales volume of HIGER buses in the UAE market continues rising, and the number of HIGER buses in UAE has reached 1204 units. HIGER has an excellent performance in the global market with relatively mature after-sales service system. In order to establish the image of market service, to improve customers’ satisfaction, the leaders of Overseas Customer Service Department of HIGER organized an activity named ‘A Cool Summer, HIGER is With You’ in the UAE.
In March 2020, the airlines warned that all flights to UAE were about to be grounded. Under the arrangement of HIGER leaders, Ye Changyou and Yuan Xinzhong, overseas after-sales service engineers, were ordered to go to UAE to assist our dealer in UAE to carry out the activity ‘‘A Cool Summer, HIGER is With You’. They brought our dealers, our service station and our customers in UAE full care from HIGER, in the meantime, took a piece of cooling and refreshment during the extremely hot summer time to UAE customers.
After arriving at the scene in the UAE, the local government began to arrange various anti-epidemic measures as the outbreak of epidemic situation in the UAE became more serious and critical in March. During the epidemic, Ye Changyou and Yuan Xinzhong actively assisted our dealer and the service station to change the service mode, and assisted the service station carrying out customer vehicle service guarantee work and preparing for the activity ‘‘A Cool Summer, HIGER is With You’ through remote technical guidance, on-site maintenance support, telephone communication and other service support modes.
We provided banners, brochures, air-conditioning system maintenance spare parts for the activity. During the activity, we organized discussions on all the details of the activity for many times, also we provided customers with the training of air-conditioning operation, air-conditioning system inspection and maintenance services during the period of the activity ‘‘A Cool Summer, HIGER is With You’.
During the period when the epidemic was stable, the customers of RTA school bus, ADNOC bus and TETAS travel customers were given air conditioning fully check-up from HIGER engineers and local HIGER authorized service station. Our service station overcame a variety of restrictions from the local government during the epidemic, carried out a rapid and effective service work of Abu Dhabi，which is one of our largest customers in UAE. The local HIEGR authorized service station has accumulated valuable service experience from this event, so that UAE customers can enjoy while UAE customers could also reap the benefit of the care and service from HIGER. Ye Changyou and Yuan Xinzhong, who assisted our dealer and our service station on site in United Arab Emirates, perfectly carried out the summer cooling activity, which was recognized and praised by our dealer and our customers in UAE.
The timely launch of this activity greatly improved the inspection and maintenance capacity of the UAE service station about the air conditioning system, and helped customers to check out many potential risks of the air conditioning system. For most countries in the Middle East, the normal operation of air conditioning systems in summer is of great significance. As Corporate Mission says, we strive to achieve a closer distance. This activity makes customers and service stations truly feel the responsibility of HIGER.