• Equipo para capacitación

    Equipo para capacitación

    Además de ofrecer al mercado productos de gran calidad de modo continuado, Higer también está comprometido a proporcionar una completa capacitación técnica posventa. El centro de capacitación de autobuses Higer está ubicado en Suzhou, China, y cubre un área de 3000 metros cuadrados. El centro de capacitación dispone de más de 100 equipos de formación, un conjunto completo de herramientas de mantenimiento profesionales, una avanzada plataforma de capacitación de vehículos eléctricos, software y equipos de enseñanza multimedia. El centro de capacitación puede ofrecer formación para todas las series de autobuses Higer.
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  • Modos de capacitación

    Modos de capacitación

    Cada año, invitamos a clientes de todo el mundo a recibir capacitación profesional en el centro de capacitación Higer. Asimismo, también implementamos activamente la estrategia de "Salir fuera", por lo que enviamos regularmente a formadores experimentados al extranjero para ofrecer formación in situ a los clientes, de modo que una mayor parte de su personal de servicio pueda recibir una capacitación profesional y de ese modo mejorar su nivel técnico general. Para asegurar unos buenos resultados formativos, el centro de capacitación no solo dispone de enseñanza teórica en aula, sino que también ofrece enseñanza práctica especializada, de modo que cada estudiante reciba una formación completa, sistemática y formal que incluya teoría y práctica. Además, estamos explorando la capacitación en línea para clientes a fin de poder satisfacer las necesidades de formación de nuestros clientes globales. Seguiremos haciendo hincapié en la capacitación técnica de nuestros productos, en ayudar al equipo de servicio al cliente a mejorar el nivel técnico, y en ofrecer garantías para que nuestros clientes puedan operar sus vehículos con normalidad.

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  • Ejemplos de capacitación

    Ejemplos de capacitación

    Cada año organizamos 24 programas de capacitación técnica en el extranjero. Los destinatarios de dicha capacitación incluyen grandes clientes tradicionales, tales como Rusia, Arabia Saudí, Argelia, etc., así como numerosos clientes nuevos adquiridos recientemente, como Corea del Sur o Israel.

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  • Profesores

    Profesores

    El centro de capacitación de Higer dispone de unasólida plantilla de profesorado, con un total de 20formadores, cinco de ellos de nivel sénior. Durantelos últimos años, la empresa ha implementado afondo una estrategia de formación de talento,gracias a lo cual hemos conseguido notablesresultados en la construcción de una estructura deprofesorado. La mayoría de las tareas decapacitación para clientes extranjeros sonrealizadas por profesores jóvenes.

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  • Datos técnicos

    Datos técnicos

    Hemos preparado con todo cuidado manuales de operación especiales, manuales de mantenimiento, manuales de reparación, catálogo eléctrico, catálogo de repuestos y otra información técnica relevante para cada autobús Higer en el mercado, a fin de satisfacer la demanda en el mercado posventa de datos técnicos relativos a los autobuses Higer, asegurar su correcto uso, mantenimiento y reparación, y garantizar la operación normal de los vehículos. Asimismo, en consideración de la barrera idiomática, hemos preparado versiones en chino, inglés, español, ruso, francés, portugués, árabe y otros idiomas para que los usuarios de otros países y regiones puedan usarlos fácilmente. Todos los datos técnicos pueden descargarse desde la página web de Higer para satisfacer cualquier necesidad urgente de los clientes.

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Política de privacidad

PRIVACY STATEMENT


This Privacy Statement explains how the personal information (" Data ") you provide to and collected by Higer Bus Company Limited (" Us ", "our" or the "Company") through this Website will be processed in accordance with applicable laws and regulations.

We are committed to protecting and respecting your privacy.


1.How do we get the data

The following data may be collected, processed and stored:

SCENARIO

PERSONAL DATA

Sales marketing

Contact person (such as legal representative/responsible person, agent, service return contact person), contact number, fax, gender, nationality, email address, hobbies, marital status, religion.

after-sale service

Contact person (such as: the person in charge of the maintenance station, service station salesman, repairman, repairer, car owner), nationality, contact telephone, fax, E-mail, contact address, ID number,account information;

Factory number, vehicle VIN code, vehicle license plate, total mileage, factory date, engine number, serial number, diagnostic data.

the use of vehicles

End function

Vehicle performance and operation data, such as vehicle component information, light signals, door signals, interior environment, vehicle electrical status, braking information, battery usage, engine data, tire status.

Vehicle and cloud interaction management

Location information,vehicle Vin code, vehicle operation data, such as braking, power, body status information.

Driver assistance alarm

Driver image information, positioning information,vehicle operation data, such as speed, steering, steering wheel Angle, braking, gear position, function switch information, fatigue warning information, blind area alarm information, blind area image information, driving area alarm information, vehicle front image information.

Remote upgrade and diagnosis

Vehicle brand, vehicle series, vehicle configuration, vehicle VIN code, vehicle ID, software version, hardware version, device ID, device key, diagnostic report, diagnostic log,location information.

vendor contact

Contact, phone, email, fax, address


Typically, you provide this data to us, but in some cases, we may collect data about you from third parties or public records. We protect data obtained from such third parties in accordance with the practices described in this Privacy Statement.


2.How do we use data

We may process the data we collect for the following purposes:

i.    Meetany specific information requests that you submit through the Website;

ii.   Todiscover and meet the needs of our current and potential customers (marketing),for example by conducting market research or conducting customer satisfactionsurveys, sending business communications and newsletters, and advertising aboutour products and services. All of these activities may be carried out by hardcopy, automatic or electronic means, including by letter or email, telephone(such as automated smart outbound, SMS, MMS, fax) and any other means (such aswebsites, mobile applications);

iii.   Fulfillour contractual obligations, such as: providing services required by customers,providing on-board functions on demand, providing remote diagnostics, upgradingand making maintenance plans, and providing support;

iv.   Shareyour information with our other subsidiaries and affiliates, as well as ournetwork of authorized resellers and distributors, who may use the informationto send business communications and advertise their products and services, orto conduct market research and customer satisfaction surveys.


Please note that you can withdraw your consent at any time by sending an email to export@higer.com.


Data may be processed electronically in IT systems or manually in paper form. Datawill be processed and stored throughout its life cycle, in accordance with theprinciples of fairness, legality and transparency, and in compliance withapplicable laws and regulations to ensure data security and confidentiality.


3. Impact of failure to provide data

Submission of data was never mandatory. However, failure to provide the required data, which is marked as required, may prevent us from providing the services or products you require, or may cause us to provide the services or products you require less than ideal. On the other hand, if the data marked as optional is not provided, you can obtain the service or receive the product in any case.


4. How do we share your data

We are a company specializing in the manufacture of buses, and subject to the applicable laws and regulations regarding data storage and cross-bordertransfer of data, data may be shared and passed on to the trustee, such as: Our subsidiaries, affiliates, and joint ventures, service product suppliers,authorized resellers, distributors and business partners in or outside the People's Republic of China in which we are directly or indirectly involved havespecific contractual obligations and may only use them for the purposes described above.


Data may be provided to other trusted trustees in order to fulfill legal obligations, manage and maintain the security of the Company, protect the rights or property of the Company, and respond to orders from relevant government authorities.


5. Retain your personal data

5.1 In order to provide you with products or services, your data may be transferred to the territory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management and data processing are limited to the above data processing purposes, and we will perform the necessary assessments required by laws and regulations and meet the requirements of privacy protection laws to ensure that data is adequately protected.


5.2 For the purposes stated in the Cost Statement, we will retain and maintain your personal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements where applicable, unless the storage period is extended for your benefit.


When the data is no longer necessary for the purpose for which it was processed, thedata will be deleted or stored in a form that does not allow the identification of the data subject, provided that we are not legally required or permitted to hold the data.


5.3 During the data retention period, if we receive your deletion request, we will deleteyour personal data according to your request, unless it needs to be retainedfor a certain period of time according to the requirements of relevant laws and regulations. In any case, we will comply with the above principles and the guidelines provided by the relevant privacy authorities in this regard.


6. Your rights to your data

You may exercise your rights under applicable laws and regulations, including:

Right to information and access: the right to receive an explanation from the process or as to how your personal information is processed, for what purpose and with whom it is shared, and the right to request access to your personal data.

Right of correction:The right to request the processor to correct personal data that you may consider inaccurate and tocomplete incomplete information, including by providing a supplementary statement.

Right to deletion:The right to request the processor to delete your personal data without undue delay, subject toapplicable laws and regulations.

Right of data portability:The right to request the processor to transfer your personal data to another designated processorwithout being obstructed by the processor.

Right to withdraw consent:You can withdraw your consentto the collection, storage and processing of your personal data at any time.


You can exercise these rights by contacting us in the following ways:

Email to:export@higer.com


If you send us a request, we may need to obtain additional personal information from you to verify your identity and contact you if necessary. This information, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certaininformation may be transferred to a subsidiary or affiliate of Higer Bus Company Limited as a trustee to meet your requirements. Your personal data will be processed for as long as it takes to evaluate and process your request, after which your data will be archived for an appropriate period of time so that we can demonstrate that the request has been processed correctly and in a timely manner.


7. Updates to this Privacy Statement

This Privacy Statement is updated in July 10, 2024. We reserve the right to modify orupdate this Privacy Statement at any time to adapt to changes in laws,regulations and our processes. We will post updates on this site from time totime, and this information is effective at the time of Posting. We encourage you to periodically review this Privacy Statement to understand how we protect your information.