Safeguarding Winter Olympics, Higer Five-Star Service Cheers for Chinese Olympians!

         On February 2, the first round of Curling Mixed Doubles Round Robin for Beijing 2022 Winter Olympics was launched in Beijing National Aquatics Center (Ice Cube). Through the extra end, the Chinese mixed doubles defeated the Swiss counterparts by 7-6, making a good beginning for Chinese delegation and meanwhile officially unveiling the Beijing 2022 Winter Olympics.



“This is a really glorious moment. We are really proud of the China’s hosting of both Summer Olympics and Winter Olympics and feel honored to the straight wins of Chinese Winter Olympians. We are also making the greatest efforts for fulfilling all Winter Olympics guarantee services.” Higer Winter Olympics service team in the Winter Olympics closed-loop management area is also keeping close attention to the progress of Winter Olympics in the intervals of guarantee services. They are really inspired. 


Till now, Higer Winter Olympics service team has adhered to the service frontline for more than 50 days to completely cooperate with the Winter Olympics Organizing Committee with 24-hour all-weather quick response, ensure the absolutely safe traffic management of Winter Olympics.




Undertaking the responsibilities and standing by Winter Olympics in next 100 days


On January 22, the service team members already in the Winter Olympics closed-loop management area served in the frontline against the whirling snow in Beijing.


On January 25, on the Preliminary Eve, they started the works and carefully check the service vehicles after a simple meal.


On January 31, at the moment when the whole country got together for reunion, they made simple video greeting with family members and spent the Chinese New Year’s Eve in the intense and orderly work. 


Undertaking the sonorous and powerful slogans “We are duty-bound to serve Winter Olympics” and “Dear Motherland, please stay assured as we are serving the Winter Olympics”, Higer Winter Olympics service team implements with actions and forges ahead. No matter the nighttime with -10~-20°C temperature or the increased vehicle spot checking difficulty against the whirling snow, they always guaranteed the frontline traffic services with “Adherence". The Chinese New Year means family reunion. However, for them, safeguarding the Winter Olympics is the top priority for this Chinese New Year holiday. 


“This time, nearly 500 Higer buses are serving in the frontline, mainly the battery electric new energy buses, and they are the main traffic service guarantee force in the Beijing close-loop competition area. Higer Winter Olympics service vehicles and team have already been in position since the middle of December, 2021. Afterwards, the first batch of service vehicles and service engineers entered the closed-loop management area on January 6. On January 22, all service vehicles and service personnel entered the Winter Olympics closed-loop management area.” Sun Haifeng, the Service Manager of Higer North China Region, said, “Though the Winter Olympics requires long service duration and is also during the Spring Festival so that our service team can’t reunite with family members, we have no complaint or regret. In the next days, we will stand by Winter Olympics and spare no pains to serve Winter Olympics with five-star standard.” 



         Orderly cooperation between inside and outside of closed-loop management area against challenge of COVID-19 pandemic


         During the Winter Olympics, Beijing Winter Olympic Village will host nearly 1,700 athletes and accompanied officials from 44 countries and regions and the stadiums will daily host nearly 5,000~6,000 registered text and photographic reporters and authorized broadcasters as well as 19,000 Winter Olympics volunteers.


With so many people to be served in the background of COVID-19 pandemic, Beijing 2022 Winter Olympics adopts the closed-loop management for the first time and sets up a virtual “Large ring” composed of several “Small ring” entities, including Olympic Village, training and competition stadiums, media interview venues, and hotels. How to realize quick transfer among the “Small rings” under the closed-loop management? The safe and efficient traffic escort becomes one key link, which extends higher challenge to the services.



“Within the closed-loop management area, we basically work just between hotel and parking lot. Except the body temperature measurement in the morning and night each day, the daily nucleic acid testing, and the simple dining and resting, we spend most time in the parking lot waiting for the services.” Since the entry into closed-loop management area on January 6, Jin Wang, Sun Jingwei, and other Higer Winter Olympics service personnel have always been busy.


The spot checking is the daily mandatory work for them. To prevent the vehicle rescue from influencing the competition progress, the daily spot checking is required for all Winter Olympic service vehicles from the preventative perspective. From the major component such as power battery status to the minor component such as every nut on the chassis, the spot checking is intended to guarantee zero failure of Winter Olympic service vehicles from the root cause of vehicles.


Sun Haifeng said that the services for Beijing 2022 Winter Olympics were mostly characterized by firstly the long period, secondly the challenge of complicated weathers in winter, and thirdly the challenge of COVID-19 pandemic. The closed-loop management taken under the stringent COVID-19 pandemic control also influenced the service strength to a certain degree. A great deal of works has been completed before the entry into closed-loop management area, including the multiple checking and inspection works of vehicles (Such as primary inspection and secondary inspection). After the entry into the closed-loop management area, because the personnel could only wait in the parking lots of hotels, it meant that the service team had to complete all service works in advance and properly fulfilled the daily vehicle checking. For this purpose, Higer formulated a complete and mature service procedures, including field service vehicle checking, online remote checking, and parts allocation and management, to realize the orderly cooperation and quick response between the inside and outside of the closed-loop management area.


          24-hour all-weather safeguard against difficulties


The nighttime is the optimal resting time for the people, but is exactly the start of fighting time for them. Higer Winter Olympics service team sketched the most beautiful image for this Winter Olympics service with the busy figures at nighttime. 


Jin Wang and other Higer service engineers said that the 24-hour ready-for-service was the service principle. “After the entry into the closed-loop management area on January 6, the vehicles were put into 24-hour busy commuting among the hotels, stadiums, and charging stations and the drivers worked 24-hour by work shift and trip and could return to the hotels after charging the vehicles late at night. In accordance with the service guarantee requirements, we are prohibited to come into touch with the drivers. After the drivers return to the hotels, we take advantage of the nighttime to fulfill the vehicle checking.” 



Within the stadiums, the splendid Winter Olympics games are held in succession. Outside of the stadiums, the Higer buses are already ready for service. We are deeply impressed by the fighting figures of the service personnel behind who safeguard the Winter Olympics. With the hosting of Beijing 2022 Winter Olympics and the service of Higer new energy vehicles in batch for Winter Olympics, the numerous records created by Higer definitely predict the extraordinary performance of Beijing 2022 Winter Olympics.


Higer will look ahead to the future together with you. Let’s jointly look forward to the splendid performance of Winter Olympians.















Privacy Statement

PRIVACY STATEMENT

This Privacy Policy explains how the personal information (" Data ") you provide to and collected by Higer Bus Company Limited (" Us ", "our" or the "Company") through this Website will be processed in accordance with applicable laws and regulations.

We are committed to protecting and respecting your privacy.


1.    How do we get the data

The following data may be collected, processed and stored:


SCENARIO

PERSONAL DATA

Sales marketing

l Contact person (such as legal representative/responsible person, agent, service return contact person), contact number, fax, gender, nationality, email address, hobbies, marital status, religion.

after-sale service

l Contact person (such as: the person in charge of the maintenance station, service station salesman, repairman, repairer, car owner), nationality, contact telephone, fax, E-mail, contact address, ID number, account information;

l Factory number, vehicle VIN code, vehicle license plate, total mileage, factory date, engine number, serial number, diagnostic data.

the use of vehicles

End function

Vehicle performance and operation data, such as vehicle component information, light signals, door signals, interior environment, vehicle electrical status, braking information, battery usage, engine data, tire status.

Vehicle and cloud interaction management

Location information, vehicle Vin code, vehicle operation data, such as braking, power, body status information.

Driver assistance alarm

Driver image information, positioning information, vehicle operation data, such as speed, steering, steering wheel Angle, braking, gear position, function switch information, fatigue warning information, blind area alarm information, blind area image information, driving area alarm information, vehicle front image information.

Remote upgrade and diagnosis

Vehicle brand, vehicle series, vehicle configuration, vehicle VIN code, vehicle ID, software version, hardware version, device ID, device key, diagnostic report, diagnostic log, location information.

vendor contact

Contact, phone, email, fax, address


Inaddition, in order to meet the requirements of laws and regulations such as2021/1341/EU R151/R159/R158, the external cameras and sensors installed on thevehicle are mainly used to collect video stream images for vehicle earlywarning to ensure vehicle safety, and will not collect any biological information from you. The data collected by such sensors will also not be usedto track you or identify you personally. We will install monitoring systems insome vehicles as specified by customers/dealers, the ownership of the data inthe monitoring system does not belong to us, and we will not process (includingbut not limited to collect, store, use, change, delete and other processing measures) any data in the monitoring system.

Typically,you provide this data to us, but in some cases, we may collect data about youfrom third parties or public records. We protect data obtained from such third parties in accordance with the practices described in this Privacy Statement.


2.    How do we use data

Wemay process the data we collect for the following purposes:

i.   Meet any specific information requests that you submit through the Website;

ii.  To discover and meet the needs of our current and potential customers (marketing),for example by conducting market research or conducting customer satisfactionsurveys, sending business communications and newsletters, and advertising abou tour products and services. All of these activities may be carried out by hardcopy, automatic or electronic means, including by letter or email, telephone (such as automated smart outbound, SMS, MMS, fax) and any other means (such aswebsites, mobile applications);

iii.  Fulfill our contractual obligations, such as: providing services required by customers,providing on-board functions on demand, providing remote diagnostics, upgradingand making maintenance plans, and providing support;

iv.   Share your information with our other subsidiaries and affiliates, as well as our network of authorized resellers and distributors, who may use the information to send business communications and advertise their products and services, orto conduct market research and customer satisfaction surveys.


Please note that you can withdraw your consent at any time by sending an email to Privacy@higer.com


Data may be processed electronically in IT systems or manually in paper form. Datawill be processed and stored throughout its life cycle, in accordance with theprinciples of fairness, legality and transparency, and in compliance with applicable laws and regulations to ensure data security and confidentiality.


3. Impact of failure to provide data

Submission of data was never mandatory. However, failure to provide the required data,which is marked as required, may prevent us from providing the services orproducts you require, or may cause us to provide the services or products you require less than ideal. On the other hand, if the data marked as optional isnot provided, you can obtain the service or receive the product in any case.


4. How do we share your data

Weare a company specializing in the manufacture of buses, and subject to the applicable laws and regulations regarding data storage and cross-bordertransfer of data, data may be shared and passed on to the trustee, such as: Our subsidiaries, affiliates, and joint ventures, service product suppliers,authorized resellers, distributors and business partners in or outside the People's Republic of China in which we are directly or indirectly involved havespecific contractual obligations and may only use them for the purposesdescribed above.


Data may be provided to other trusted trustees in order to fulfill legal obligations, manage and maintain the security of the Company, protect therights or property of the Company, and respond to orders from relevant government authorities.


5. Retain your personal data


5.1 In order to provide you with products or services, your data may be transferred tothe territory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management anddata processing are limited to the above data processing purposes, and we willperform the necessary assessments required by laws and regulations and meet therequirements of privacy protection laws to ensure that data is adequatelyprotected.


5.2 For the purposes stated in the Cost Statement, we will retain and maintain yourpersonal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements whereapplicable, unless the storage period is extended for your benefit.


When the data is no longer necessary for the purpose for which it was processed, thedata will be deleted or stored in a form that does not allow the identificationof the data subject, provided that we are not legally required or permitted tohold the data.


5.3 During the data retention period, if we receive your deletion request, we will deleteyour personal data according to your request, unless it needs to be retainedfor a certain period of time according to the requirements of relevant laws andregulations. In any case, we will comply with the above principles and theguidelines provided by the relevant privacy authorities in this regard.


6. Your rights to your data

Youmay exercise your rights under applicable laws and regulations, including:

Right to information andaccess: theright to receive an explanation from the processor as to how your personalinformation is processed, for what purpose and with whom it is shared, and theright to request access to your personal data.

Right of correction: The right to request theprocessor to correct personal data that you may consider inaccurate and tocomplete incomplete information, including by providing a supplementarystatement.

Right to deletion: The right to request theprocessor to delete your personal data without undue delay, subject toapplicable laws and regulations.

Right of data portability: The right to request theprocessor to transfer your personal data to another designated processorwithout being obstructed by the processor.

Right to withdraw consent: You can withdraw your consentto the collection, storage and processing of your personal data at any time.


Youcan exercise these rights by contacting us in the following ways:

Email to: Privacy@higer.com


If you send us a request, we may need to obtain additional personal information from you to verify your identity and contact you if necessary. Thisinformation, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certain information may be transferred to a subsidiary or affiliate of Higer Bus Company Limited asa trustee to meet your requirements. Your personal data will be processed foras long as it takes to evaluate and process your request, after which your data will be archived for an appropriate period of time so that we can demonstrate that the request has been processed correctly and in a timely manner.


7. Updates to this Privacy Statement

This Privacy Statement is updated in September , 2024 . We reserve the right to modify orupdate this Privacy Statement at any time to adapt to changes in laws,regulations and our processes. We will post updates on this site from time to time, and this information is effective at the time of Posting. We encourage you to periodically review this Privacy Statement to understand how we protect your information.