Safeguarding Winter Olympics, Higer Five-Star Service Cheers for Chinese Olympians!

         On February 2, the first round of Curling Mixed Doubles Round Robin for Beijing 2022 Winter Olympics was launched in Beijing National Aquatics Center (Ice Cube). Through the extra end, the Chinese mixed doubles defeated the Swiss counterparts by 7-6, making a good beginning for Chinese delegation and meanwhile officially unveiling the Beijing 2022 Winter Olympics.



“This is a really glorious moment. We are really proud of the China’s hosting of both Summer Olympics and Winter Olympics and feel honored to the straight wins of Chinese Winter Olympians. We are also making the greatest efforts for fulfilling all Winter Olympics guarantee services.” Higer Winter Olympics service team in the Winter Olympics closed-loop management area is also keeping close attention to the progress of Winter Olympics in the intervals of guarantee services. They are really inspired. 


Till now, Higer Winter Olympics service team has adhered to the service frontline for more than 50 days to completely cooperate with the Winter Olympics Organizing Committee with 24-hour all-weather quick response, ensure the absolutely safe traffic management of Winter Olympics.




Undertaking the responsibilities and standing by Winter Olympics in next 100 days


On January 22, the service team members already in the Winter Olympics closed-loop management area served in the frontline against the whirling snow in Beijing.


On January 25, on the Preliminary Eve, they started the works and carefully check the service vehicles after a simple meal.


On January 31, at the moment when the whole country got together for reunion, they made simple video greeting with family members and spent the Chinese New Year’s Eve in the intense and orderly work. 


Undertaking the sonorous and powerful slogans “We are duty-bound to serve Winter Olympics” and “Dear Motherland, please stay assured as we are serving the Winter Olympics”, Higer Winter Olympics service team implements with actions and forges ahead. No matter the nighttime with -10~-20°C temperature or the increased vehicle spot checking difficulty against the whirling snow, they always guaranteed the frontline traffic services with “Adherence". The Chinese New Year means family reunion. However, for them, safeguarding the Winter Olympics is the top priority for this Chinese New Year holiday. 


“This time, nearly 500 Higer buses are serving in the frontline, mainly the battery electric new energy buses, and they are the main traffic service guarantee force in the Beijing close-loop competition area. Higer Winter Olympics service vehicles and team have already been in position since the middle of December, 2021. Afterwards, the first batch of service vehicles and service engineers entered the closed-loop management area on January 6. On January 22, all service vehicles and service personnel entered the Winter Olympics closed-loop management area.” Sun Haifeng, the Service Manager of Higer North China Region, said, “Though the Winter Olympics requires long service duration and is also during the Spring Festival so that our service team can’t reunite with family members, we have no complaint or regret. In the next days, we will stand by Winter Olympics and spare no pains to serve Winter Olympics with five-star standard.” 



         Orderly cooperation between inside and outside of closed-loop management area against challenge of COVID-19 pandemic


         During the Winter Olympics, Beijing Winter Olympic Village will host nearly 1,700 athletes and accompanied officials from 44 countries and regions and the stadiums will daily host nearly 5,000~6,000 registered text and photographic reporters and authorized broadcasters as well as 19,000 Winter Olympics volunteers.


With so many people to be served in the background of COVID-19 pandemic, Beijing 2022 Winter Olympics adopts the closed-loop management for the first time and sets up a virtual “Large ring” composed of several “Small ring” entities, including Olympic Village, training and competition stadiums, media interview venues, and hotels. How to realize quick transfer among the “Small rings” under the closed-loop management? The safe and efficient traffic escort becomes one key link, which extends higher challenge to the services.



“Within the closed-loop management area, we basically work just between hotel and parking lot. Except the body temperature measurement in the morning and night each day, the daily nucleic acid testing, and the simple dining and resting, we spend most time in the parking lot waiting for the services.” Since the entry into closed-loop management area on January 6, Jin Wang, Sun Jingwei, and other Higer Winter Olympics service personnel have always been busy.


The spot checking is the daily mandatory work for them. To prevent the vehicle rescue from influencing the competition progress, the daily spot checking is required for all Winter Olympic service vehicles from the preventative perspective. From the major component such as power battery status to the minor component such as every nut on the chassis, the spot checking is intended to guarantee zero failure of Winter Olympic service vehicles from the root cause of vehicles.


Sun Haifeng said that the services for Beijing 2022 Winter Olympics were mostly characterized by firstly the long period, secondly the challenge of complicated weathers in winter, and thirdly the challenge of COVID-19 pandemic. The closed-loop management taken under the stringent COVID-19 pandemic control also influenced the service strength to a certain degree. A great deal of works has been completed before the entry into closed-loop management area, including the multiple checking and inspection works of vehicles (Such as primary inspection and secondary inspection). After the entry into the closed-loop management area, because the personnel could only wait in the parking lots of hotels, it meant that the service team had to complete all service works in advance and properly fulfilled the daily vehicle checking. For this purpose, Higer formulated a complete and mature service procedures, including field service vehicle checking, online remote checking, and parts allocation and management, to realize the orderly cooperation and quick response between the inside and outside of the closed-loop management area.


          24-hour all-weather safeguard against difficulties


The nighttime is the optimal resting time for the people, but is exactly the start of fighting time for them. Higer Winter Olympics service team sketched the most beautiful image for this Winter Olympics service with the busy figures at nighttime. 


Jin Wang and other Higer service engineers said that the 24-hour ready-for-service was the service principle. “After the entry into the closed-loop management area on January 6, the vehicles were put into 24-hour busy commuting among the hotels, stadiums, and charging stations and the drivers worked 24-hour by work shift and trip and could return to the hotels after charging the vehicles late at night. In accordance with the service guarantee requirements, we are prohibited to come into touch with the drivers. After the drivers return to the hotels, we take advantage of the nighttime to fulfill the vehicle checking.” 



Within the stadiums, the splendid Winter Olympics games are held in succession. Outside of the stadiums, the Higer buses are already ready for service. We are deeply impressed by the fighting figures of the service personnel behind who safeguard the Winter Olympics. With the hosting of Beijing 2022 Winter Olympics and the service of Higer new energy vehicles in batch for Winter Olympics, the numerous records created by Higer definitely predict the extraordinary performance of Beijing 2022 Winter Olympics.


Higer will look ahead to the future together with you. Let’s jointly look forward to the splendid performance of Winter Olympians.















Privacy Statement


PRIVACY STATEMENT

We understand theimportance of privacy to you and will fully respect your privacy. This PrivacyStatement is intended to help you understand the personal information weprocess and how we ensure that your rights and privacy are respectedaccordingly, in an easy-to-read and navigable form.


Please read thefollowing sections to learn how we collect, use, and protect your personal dataand your rights as a data subject. This statement applies to the products andservices provided by Higer Bus Company Limited (" Us ", "our" orthe "Company").


1. How do we get the data

We may collect thefollowing two types of data:

* Data from or about you

* Data from you or about your vehicle


When you communicate with us prior to purchase

When you visit ourwebsite and contact our business personnel regarding product information(including on-site, telephone, email, online instant messaging, etc.), we maycollect personal data from you or about you for the purpose of communicatingwith you and processing your request.


Personal data from you or about you

Data category

Data description

Usage

Contact information

Contact person, contact number, address, location, E-mail

Communicate with you, process your requests and provide products or services for you


When you are a customer of Higer Bus

If you are the ownerof product or service of Higer Bus, we may also collect information from orabout you, your vehicle, for the delivery of your order and to fulfill yourservice request.


Personal data from you or about you

Data category

Data description

Usage

Order information

Vehicle series/model, contact person, contact number, email address, dealer name and address

Order delivery and fulfill your service request

Financial information

Payment method, account information

Process your payment


Information from or about your vehicle

Data category

Data description

Usage

Vehicle data

Vehicle series/model, factory number, vehicle identification number (VIN code), TBOX code, SIM card number, vehicle configuration, vehicle location data

Meet your product and service requests

Safety analysis data

Data on vehicle performance, usage, operation and vehicle health, log information, cybersecurity monitoring data

Provide you with vehicle maintenance (including vehicle remote diagnostics) and continuous improvement of your vehicle based on your consent or a contract we have with you

Vehicle maintenance record

service date, mileage, maintenance information description, maintenance cost, part details

Provide you with continuous maintenance service

Typically,you provide this data to us, but in some cases, we may collect data about youfrom third parties or public records. We protect data obtained from such thirdparties in accordance with the practices described in this Privacy Statement.


2. Howdo we use data

We may process the data we collect for the following purposes:

i.  Communicate withyou, respond to your needs, and fulfill your requests;

ii. Perform contractualobligations, such as: provide services that customer requested, provideon-board functions on demand, provide remote diagnostics, remote monitoring,and support vehicle maintenance;

iii. Continuous improveour products and services.


We will not sell your personal data to any person or organization at anytime for any purpose whatever.

If you would like to review, modify your data, or withdraw your consent,you can contact us by email to Privacy@higer.com

Data may be processed electronically in IT systems or manually in paperform. Data processing will comply with the principles of fairness, legality andtransparency throughout its life cycle and comply with applicable laws andregulations to ensure data security and confidentiality.


3. Impact of failure to provide data

Submissionof data was never mandatory. However, failure to provide the required data,which is marked as required, may prevent us from providing the services orproducts you require, or may cause us to provide the services or products yourequire less than ideal. On the other hand, if the data marked as optional isnot provided, you can obtain the service or receive the product in any case.


4. How do we share your data

We are a company specializing in themanufacture of buses, and subject to compliance with applicable laws and regulations regarding datastorage and cross-border transfer of data, data may be shared and passed on tothe trustee, such as: Our subsidiaries, affiliates, and joint ventures, serviceproduct suppliers, authorized resellers, distributors and business partners inor outside the People's Republic of China in which we are directly orindirectly involved have specific contractual obligations and may only use themfor the purposes described above.


Data may be provided to othertrusted trustees in order to fulfill legal obligations, manage and maintain thesecurity of the Company, protect the rights or property of the Company, andrespond to orders from relevant government authorities.


In such cases, the abovecompanies or organizations must strictly comply with our privacy and dataprotection requirements and must not use the personal data they receive from usfor any other purpose.


5. Cross-border data transmission

Higer Bus CompanyLimited is committed to the researchand development, production, and sales of large, medium and light passengercars, with a market covering nearly 150 countries and regions. In order toprovide you with products or services, your data may be transferred to theterritory of the People's Republic of China, including storing such data indigital or physical databases managed on our behalf. Database management anddata processing are limited to the above data processing purposes, and we willperform the necessary assessments required by laws and regulations and meet therequirements of privacy protection laws to ensure that data is adequatelyprotected.


If you are located in the European Economic Area, we ensure that thecross-border transfer of your personal data is carried out in accordance withapplicable privacy regulations and that appropriate technical and organizationalsafeguards have been established. If you have any questions, please contact usat Privacy@higer.com.


6. Retain your personal data

For the purposes stated in the Statement, we will retain and maintain yourpersonal data in our systems and files for the shortest period permitted by lawand regulations, taking into account legal and contractual requirements whenapplicable, unless the storage period is extended for your benefit.


When the data is no longer necessary for the purpose for which it wasprocessed, the data will be deleted or stored in a form that does not allow theidentification of the data subject.


During the data retention period, if we receive your deletion request, wewill delete your personal data according to your request, unless it needs to beretained for a certain period according to the requirements of relevant lawsand regulations. In all cases, we will abide by the above principles and referto the professional advice of the Privacy Management Department.


7. Your rights to your data

You may exercise your rights under applicable laws and regulations,including:

* Right to access and gain information: you have the right to receive an explanation fromthe processor as to how your personal data is processed, for what purpose andwith whom it is shared, and the right to request access to your personal data.


* Right of correction: you have the right to request the processor to correct personal data thatyou may consider inaccurate and to request the completion of incompleteinformation.


* Right of deletion: you have the right to request the processor to delete your personal data subjectto applicable laws and regulations and company shall not be delayed without reason.


* Right of data portability: you have the right to request the processor totransfer your personal data to another designated processor without beingobstructed by the processor.


* Right to withdraw consent: you can withdraw your consent to the collection,storage and processing of your personal data at any time.


You can exercise these rights by contacting us at the following emailaddress: Privacy@higer.com


If you send us a request, we may need to obtain additional personalinformation from you to verify your identity and contact you if necessary. Thisinformation, as well as other data already in our possession, will be processedin accordance with applicable law to meet your request. When necessary, certaininformation may be transferred to a subsidiary or affiliate of Higer Bus CompanyLimited as a trustee to fulfill yourrequest. Your personal data will be processed for as long as it takes toevaluate and process your request, after which your data will be archived foran appropriate period so that we can demonstrate that the request has beenprocessed correctly and in a timely manner.


8. Updates to this Privacy Statement

This Privacy Statement sets out the details about your personal data that Higer Bus CompanyLimited collects and from time to timewe may develop new features or services that may require us to change thisPrivacy Statement if the scope and purpose of the data collected changes.


ThisPrivacy Statement is updated in July , 2024 . We reserve the right to modify or update this Privacy Statement at anytime to adapt to changes in laws, regulations and our processes. We will postupdates on this site from time to time, and this information is effective atthe time of Posting. We encourage you to periodically review this Privacy Statementto understand how we protect your information.


9. Contact us

If you have questions or comments about privacy, or submit a request forprivacy data based on the data subject's rights, please contact us at Privacy@higer.com.