Higer: Customer Training Unrelaxed during the Epidemic
In Macau, Higer buses are increasingly pervasive. Up to date, the market ownership has exceeded 700 units, ranking second among Chinese bus brands, earning high brand awareness and reputation in the locality, and mainly serving bus market, tourist connection, driving school and so forth.
As an important bus operator in Macau, Macau Transmac Bus has successively purchased 258 Higer buses, including 32 extended-range city buses and 3 extended-range coaches. The extended-range vehicles showed outstanding performance after arriving in Macau, not only energy-saving, eco-friendly and zero-emission, but also with a stable and reliable operation rate, acknowledged and recognized by drivers, captains and vehicle attendants. However, confronted with inadequate understanding of complete vehicle layouts, driving modes, operation buttons and symbol meanings of extended-range electric vehicles, under these circumstances, drivers dared not to proceed with driving the vehicle when they came across uncertain problems, thus leading to increased vehicle repair rate and driver’s fearful mentality on extended-range trams. For the purpose of addressing these problems, cultivating correct operation mode of drivers, and enabling them to further familiarize with the product functionality, Higer Bus dispatched personnel for training service work on the Macau market during the epidemic period.
The training started on October 21 and lasted for 4 days, driving and operation training on the first three days, divided into two aspects of theory and practice, and vehicle repair and maintenance Q&A on the last day. As the extended-range electric vehicle is a new product developed for Macau in recent two years, some maintenance personnel were slowly exploring the repair method and experience of extended-range vehicles based on diesel vehicles. Especially with regard to high pressure, maintenance personnel were afraid to repair the vehicles, due to insufficient understanding. After these days of training and answering questions, maintenance personnel felt less dread on the part of high-voltage electricity.
This training was highly applauded by customers, and they spoke highly of Higer vehicles for energy conservation, environmental protection and excellent comfort. In the meantime, they expected us to keep up with good work, and continuously provide vehicles with better quality and more user-friendly functions.
Since the first batch of Higer buses was available in 2006, Higer has taken deep roots in Macau for a total of 14 years. Whether amidst typhoon, rainstorm or raging epidemic, Higer Bus’s services are always on hand, uninterruptedly providing vehicle guidance, warranty, technical upgrade, difficult repair and the like. Under sparkling stars, Hao River is glittering, and dazzling lights escort this prosperous and changeable city, while also shining on the traffic people who safeguard urban traffic. Higer customer service staff will continuously adhere to the philosophy of “Higer Service, Higher Service”, and provide customers with better service experience.